Rugged Performance Innovations Fulfillment Policy for Credit Card Payments via Stripe®

This policy outlines how Rugged Performance Innovations (“the Company”) processes and fulfills orders and payments made via credit card through the payment processor Stripe.

The following terms apply to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and complying with the Company’s terms and conditions, either provided herein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us” refers to Rugged Performance Innovations. “Party”, “Parties”, or “Us” refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to carry out the provision of our services in a suitable manner, specifically to meet the Client’s needs in accordance with, and subject to, the laws of the State of New York. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are considered interchangeable and refer to the same.

Fulfillment Policy

At Rugged Performance Innovations, customer satisfaction is our priority. We value your feedback and take all complaints about the services we provide seriously. This Fulfillment Policy (the “Policy”) informs you of our delivery process and our guidelines for refunds on services purchased. Please review this Policy to understand your rights and the refund requirements. All services are billed in U.S. Dollars.

Delivery Policy

Rugged Performance Innovations offers a range of specialized training programs and workout equipment tailored to each client’s fitness goals. We ensure that our high-quality equipment and training resources align with clients’ needs to support and enhance their fitness journey effectively.

Refunds

We may issue refunds under the following conditions:

  • If the service was not provided at all during the contract period.

Exceptions

Despite the above, refunds may not be granted if:

  • You received the service as requested but later changed your mind.
  • You were informed about potential issues with the service before purchasing.
  • You did not like or no longer need the service.
  • You failed to report an issue within 7 days from the date of service delivery.

Return Policy

Since we provide digital marketing services, no returns can be made. However, refunds may be issued under certain circumstances as outlined above.

Cancellation Policy

Please note the following:

  • Once a contract with Rugged Performance Innovations is signed, cancellations are not allowed.

Project Abandonment

If Rugged Performance Innovations makes repeated efforts to initiate, continue, or finalize services and the Client remains unresponsive for a period of thirty (30) days, the project may be considered abandoned. In such a case, the Company reserves the right to reduce any refunds to zero, with the Client agreeing to forfeit any fees paid under the original contract or Work Order.

Administrative Fee

Please note:

  • All refunds are subject to a 7% administrative fee.

How to Make a Complaint

If you are dissatisfied with the service and qualify for a refund under this Policy, please send an email to info01@dereka263.sg-host.com detailing your complaint. We will review your complaint and determine whether a refund is warranted. All refunds are issued at our discretion and may be approved or denied.

Contact Us

For any questions or comments regarding this Policy, please contact us via: